Booking.com’s First Customer Call Centre in the Baltic Region Officially Opens Today
Minister of Economy joins select group of VIP guests to welcome digital travel leader to new office space in Vilnius
VILNIUS, LITHUANIA – May 15, 2018 – Today Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay and digital technology leader, celebrated the official opening of the first call centre in the Baltic region to support Booking.com customers and partners. The Minister of the Economy of the Republic of Lithuania, Virginijus Sinkevičius attended a private event with other VIP guests from Invest Lithuania to officially welcome Booking.com to the 3,940-square-metre customer service facility in the brand new Technopolis Penta building in Vilnius.
This newest call centre has been opened by Booking.com Customer Service Center (Lithuania) UAB in order to support Booking.com’s award-winning 24/7 service to guests and accommodation partners through a variety of channels, including incoming calls, e-mails and messaging. This is Booking.com’s ninth customer service centre in Europe and the eighteenth globally. Booking.com currently employs more than 8,000 customer service agents globally through its local support entities.
Spread over two floors the new Booking.com customer service centre is the first of its kind in the Baltics. The office theme, created by architect Arnold Schoordijk from ATC Schoordijk Interieurontwerp, a global architecture, design, and planning firm, draws on different elements of Lithuanian culture, history and nature for inspiration. Quotes from Lithuanian writers feature throughout the office while colors and artwork inspired by the country’s forests and seas as well as the artistic area of Uzupis in Vilnius, have been used in meeting rooms and team areas. Coffee and relaxation spaces make use of wood, reminiscent of traditional Lithuanian houses, to create a warm, collaborative and inclusive atmosphere.
“When we were looking for the perfect place to open our next customer service centre in Europe, we wanted to make sure that we found a vibrant location that could provide us with the multilingual talent we need to support our growing global business,” said Alessandro Rotelli, Regional Director Customer Service EMEA, at Booking.com. “Vilnius has proved to be an excellent choice and we are very much looking forward to continuing to expand our employee base in this beautiful new office.”
Also present during the official opening event today were representatives from Invest Lithuania, whose team of experienced business advisors assisted Booking.com with finding the right location for their new customer service centre.
“It was a huge pleasure to help Booking.com – a truly global company – choose Vilnius for their next global location,” said Mantas Katinas, Managing Director at Invest Lithuania. “Today, we are proud and happy to welcome them to the ever-growing Lithuanian business community. As we have seen with other global business centres, after setting up they fast become highly desirable places to work. There is no doubt that Booking.com will follow this positive trend as well.”
The executive team from Technopolis, the largest office complex in Lithuania were also on hand to welcome Booking.com to their brand new customer service facility.
“The place of work in Technopolis is characterised not only by the premises equipped with state-of-the-art technology, but also by everything that is beneficial to overall well-being. People working in our office matter the most. We are pleased that we were able to meet the needs of Booking.com. Technopolis has offered one-stop services for this international company: from repairs and installation of premises to staff catering, coffee machines and plant care services. We kindly believe, that everyone in this area will feel comfortable, inspired and efficient”, said Lina Maskoliūnė, Business Unit Director, Technopolis Lietuva.
The customer and partner support team in Vilnius already totals more than 100 employees providing service in a variety of languages, including Russian, German, English, Polish, Estonian, and of course, Lithuanian. With plans to hire at least another 100 employees before the end of 2018 and a projected 900 employees over the next four to five years, there are several open positions available, including operational management roles, as well as front-line customer and partner service positions to work with Booking.com’s customers and business partners around the world. Interested applicants are invited to apply directly via www.workingatbooking.com.
Established in 1996 in Amsterdam, Booking.com B.V. has grown from a small Dutch start-up to one of the largest travel e-commerce companies in the world. Part of Booking Holdings Inc. (NASDAQ: BKNG), Booking.com now employs more than 17,000 employees in 198 offices in 70 countries worldwide.
With a mission to empower people to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. At Booking.com, we connect travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. The Booking.com website and mobile apps are available in 43 languages, offer over 28 million total reported listings and cover more than 130,000 destinations in 229 countries and territories worldwide.
Each day, more than 1.5 million room nights are reserved on our platform. So whether traveling for business or leisure, customers can instantly book their ideal place to stay quickly and easily with Booking.com, without booking fees and backed up by our promise to price match. Via our customer experience team, customers can reach Booking.com 24/7 for assistance and support in 43 languages, any time of the day or night.